Digital transformation in the aviation industry: Evolutionary instead of disruptive
Industry: Aerospace

45.000
users
are given the opportunity to change their working methods and actively ‘live’ digitalisation.
500
guides
are trained; they then spread their digital know-how in a network-like manner within the company.
By a factor of
5
The results achieved by the employees using the new tools and work methods are improved by a factor of 5.
Up to
40%
The company achieves time savings of up to 40% by cutting down on the number of meetings they physically need to attend.
Enable Digital Work.
The task
Office 365 is installed in the company. A change project that rethinks old habits is carried in parallel to ensure that the possibilities afforded by digital collaboration and communication can be used efficiently. For instance, documents are edited jointly online and are no longer sent by e-mail, revised and returned. Employees are familiarised with all the benefits of digital processes, so that paper-based processes can be reduced and continuous and uninterrupted collaboration is maintained.
Our approach
In a first assessment step we measure the digital level of maturity of the individual business units. Then Beck et al. defines targeted measures accordingly, and a training concept is developed. 10 percent of the potential users receive special training qualifying them to act as ‘guides’. This involves attending a four week ‘immersive digital mastering program’ during which they work on projects in remote workshops, i.e. special use cases from various departments, and then publish proposals and innovative approaches with related tools on the ‘365 Smart Launch’. Colleagues then post their feedback on this communication platform.
Result
Despite the many regulations and constraints placed upon the aviation industry, employees are able to make ideal use of the benefits of digital work methods within their Office-365 environment. These include: remote working, joint editing of documents, efficient training and less meetings that the need to be attended in person. In brief: In collaboration with Beck et al., it was possible to combine the seniority of an established company and its high quality standards and many years of market experience with the digital approach adopted by many young companies. This evolutionary instead of disruptive transformation has given the company a competitive edge, consolidated its market position and is also acting as a magnet for young talent.